At Idripify, we want you to love everything you order. If for any reason you are not completely satisfied with your purchase, we offer a straightforward returns and refunds process. Please read this policy carefully before making a return request.
1. Your Right to Return
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order and return items within 14 days of receiving them, without giving any reason.
In addition to your statutory rights, Idripify offers an extended 30-day returns window on all orders, giving you extra peace of mind when shopping with us.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
Returned within 30 days of the delivery date.
In its original, unworn, and unwashed condition.
With all original tags and labels still attached.
In its original packaging where possible.
Accompanied by your order number or proof of purchase.
The following items cannot be returned:
Items that have been worn, washed, or altered.
Items with tags removed.
Earrings and pierced jewellery (for hygiene reasons).
Underwear, swimwear, and hosiery (for hygiene reasons).
Items marked as Final Sale or Non-Returnable at the time of purchase.
Gift cards.
3. How to Return an Item
Returning an item is simple. Please follow these steps:
Step 1 — Contact Us Email us at returns@idripify.com with your order number, the item(s) you wish to return, and the reason for your return. You will receive a response within 2 business days.
Step 2 — Pack Your Item Securely pack the item(s) in their original packaging if possible. Include your order number inside the parcel so we can identify your return quickly.
Step 3 — Post Your Return Send your return to the address provided in our reply email. We recommend using a tracked postal service as we cannot be held responsible for items lost in transit.
Step 4 — Refund Processed Once we receive and inspect your return, we will process your refund within 5–7 business days.
4. Return Postage Costs
Return Reason
Who Pays Return Postage
Change of mind / wrong size
Customer
Faulty or damaged item
Idripify (free return label provided)
Wrong item sent by us
Idripify (free return label provided)
Item not as described
Idripify (free return label provided)
If the return is due to our error or a faulty item, please contact us at returns@idripify.com and we will provide a free prepaid return label.
5. Refunds
Once your returned item has been received and inspected, we will notify you by email. If your return is approved, your refund will be processed as follows:
Refunds are issued to your original payment method — credit/debit card, PayPal, Klarna, or Clearpay.
Refunds are processed within 5–7 business days of us receiving your return.
Please allow an additional 3–5 business days for the refund to appear in your account, depending on your bank or payment provider.
Original delivery charges are non-refundable unless the return is due to our error or a faulty item.
Klarna & Clearpay Refunds If you paid using Klarna or Clearpay, your refund will be applied to your instalment plan. Any amounts already paid will be refunded, and any remaining instalments will be cancelled or reduced accordingly. Please allow up to 14 days for Buy Now Pay Later refunds to be fully processed.
6. Exchanges
We do not currently offer direct exchanges. If you would like a different size or colour, please return your original item for a refund and place a new order for the item you want.
This ensures you get the correct item as quickly as possible, as stock availability changes frequently.
7. Faulty or Damaged Items
If you receive an item that is faulty, damaged, or not as described, please contact us within 30 days of delivery at returns@idripify.com with the following:
Your order number.
A clear description of the fault or damage.
Photos of the faulty or damaged item.
We will offer you one of the following resolutions depending on the situation:
A full refund to your original payment method.
A free replacement sent to you at no extra cost.
A partial refund where appropriate.
You will not be required to return a faulty item in all cases. We will advise you on this when reviewing your claim.
8. Wrong Item Received
If you have received an incorrect item, please contact us immediately at returns@idripify.com with your order number and a photo of the item received. We will arrange collection of the wrong item and dispatch the correct item to you free of charge, or issue a full refund if the correct item is no longer available.
9. Late or Missing Refunds
If you have not received your refund within the expected timeframe, please take the following steps:
Check your bank account or payment app again.
Contact your bank or card provider, as processing times can vary.
If you have done the above and still have not received your refund after 10 business days, please contact us at returns@idripify.com and we will investigate.
10. Orders Returned to Sender
If your parcel is returned to us by the courier due to an incorrect address, failed delivery attempts, or because it was not collected from a delivery depot, we will contact you. You will have the option to:
Have the order re-dispatched (additional delivery charge may apply).
Receive a refund for the items minus the original delivery charge.
11. Cancellations
You may cancel your order before it has been dispatched. To cancel, contact us as soon as possible at returns@idripify.com or via our website. Once an order has been dispatched, it cannot be cancelled and must go through the standard returns process after delivery.
If your order has already been shipped, please wait for delivery and then follow the returns process outlined in Section 3.
12. Consumer Rights
Nothing in this Returns and Refunds Policy affects your statutory rights under UK consumer law, including:
Consumer Contracts Regulations 2013 — Right to cancel within 14 days of receiving goods.
Consumer Rights Act 2015 — Right to a refund, repair, or replacement for faulty or misdescribed goods.
For more information on your consumer rights, visit citizensadvice.org.uk or gov.uk/consumer-protection-rights.
13. Contact Us
If you have any questions about our Returns and Refunds Policy or need help with a return, please get in touch:
Email:returns@idripify.comWebsite: idripify.com Response Time: Within 2 business days
We are committed to making your returns experience as smooth and hassle-free as possible.
